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STORE POLICY

Privacy & Safety

 ("We") are committed to protecting and respecting your privacy. 

This policy (together with our terms of use and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.  Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

We may collect and process the following data about you: 

  • Information you give us. You may give us information about you by filling in forms on our site or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you register to use our site, subscribe to our service, search for a product, place an order on our site, participate in discussion boards or other social media functions on our site, enter a competition, promotion or survey and when you report a problem with our site. The information you give us may include your name, address, e-mail address and phone number, financial and credit card information, personal description and photograph.  

  • Information we collect about you. With regard to each of your visits to our site we may automatically collect the following information: 

  • technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;  

  • information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.  

  • Information we receive from other sources. We may receive information about you if you use any of the other websites we operate or the other services we provide. We are also working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and may receive information about you from them. 

Returns

Due to the hygienic nature of all hair products, Euphoria One Hair Extensions can only accept items returned for exchange or refund if unopened and in the original packaging.

Hair and packaging that has been opened or exposed to handling, has been worn, or is visibly damaged due to handling will not be accepted for exchange or a refund.

Please ensure you are happy with our product before application. Any disparity in style/colour/quality must be corrected before the packs are opened so they can be returned to us in a sellable condition.

Please ensure a professional installs your hair extensions. We can accept no liability for any damage caused by a salon or third party as this falls within the jurisdiction of the extensionist/salon and client contract and is therefore held responsible for any damage caused from incorrect maintenance and the use of non-recommended aftercare products.

All refunds or exchanges must be requested within 14 days of purchase.

If you decide to return an item to us for a refund or exchange within 14 days of the purchase date, you must contact us prior to sending any item by emailing us  russianhairextensions0@gmail.com Please state your full name and the reason why you are returning the item. 

Please be advised that the customer must pay for the delivery if they choose to return an item to us. If exchanging an item, the customer must also pay the delivery costs back to them.

As human hair is considered a consumable product when and after being worn we must be informed of any issues concerning the quality of the hair within 1 month of the purchase date so that no further problems occur. After 1 month, we have no obligation to take a look at the product however we will always try and help as much as we can and depending on the circumstance, we may be able to take a look at a product up to 3 months after the purchase date. We must receive all of the returned hair within 7 days of being informed of an issue. If, after testing, the hair is found not to be faulty or damage has occurred due to incorrect application or incorrect aftercare we will not be able to replace the hair and we will return the hair back to the customer. If a fault has been identified then we will replace for the total amount returned to us.

Payment Methods

Payment Methods

  • Credit / Debit Cards

  • PAYPAL

  • Offline Payments

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